Frequently Asked Questions
Product Design
Do you use Real LEGO Bricks?
Yes, all building kits are made with 100% Real LEGO elements.
Are your Kits Sturdy?
Sturdiness is a fundemental criteria we try to uphold in all of our kits. All kits are generally sturdy, and are "swooshable". This means that the models dont fall apart in your hands.
Do your kits have space for minifigures?
We try to include play features in all of our kits. This includes removeable roofs, and making space for minifigures. However we strictly work with 1/35 scale, so some models are too cramped to fit figures. Please note each kit description gives an overview of the playability.
How difficult is it to build your designs?
All kits are made sure to be as close to the real life model as they can, this means using unique techniques. In some cases not primarily used by LEGO in their sets. We try to make the instructions to be as clear as they can, so any Kit would be a breeze to build, as long as you pay attention to the manual.
Do the kits include printed instructions?
No, the kits do not include printed instructions. Instead, a QR code with a Google Drive link to the .pdf file of the instructions is included.
Shipping
Do you ship internationally?
Yes! Worldwide shipping
What country are you shipping from?
We are based in Australia.
Issue with Delivered Product
The Kit I received has missing/damaged pieces. What do I do?
If you are missing any pieces / some pieces are damaged. Please contact us at brickhala@gmail.com
Please make sure to include a detailed list of all pieces including: the piece type, exact quantity, and colour. We will then promptly dispatch replacements for you.
We can also if you choose, refund you a part of the order as a replacement. Or give you a steep discount/coupon on your next order. However again, this has to be organized.
Im having troubles with assembling the kit, what can I do?
If you are having any troubles with assembling the kit, or instructions. Please contact us at brickhala@gmail.com
and we will do our best to try to help you out in any way.
Im having second thoughts, can I return/cancel my order?
You can return your order within 30 days of purchasing. Please see our Return Policy under our Store Policy page for more information.
General Questions
Can I buy kits in bulk to resell?
Yes you can! We are always looking for resellers, or companies to partner with. please fill in a form at our contact page, and we will try to reach out to you as quick as possible.
Can I commission a kit?
It really depends on what your looking for. Reach out to us with detailed insights on what you would like, and we will see if we are happy to accept it or not. However please note that commisioned kits will cost more than regular kits.
Can I commission custom printing?
No, we do not accept custom printing commisions.
When do you restock/release new products?
Starting june, 2025. We are trying to release a new wave every 2-4 months. With each wave being a new theme. Example being USMC, or Vietnam War, or Gulf war, etc. With some minor releases in between waves too.
As for restocks, that really depends on customer demand. We will try to restock most products in between waves too.